Customer Service Specialist
Knok, Portugal

Learn About Knok

About the role

As a Customer Service Specialist, you will be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.

What you’ll do

• Booking home consultations, ensuring efficiency
• Handling emails and calls related to home consultations
• Registration and management of appointment requests
• Controlling and monitoring home consultations activity in real-time
• Coordinating with the triage team and doctors
• Passing on feedback to other teams
• Ensuring a positive experience for doctors, customers, and partners

Requirements

• Graduation Degree;
• You have previously worked in customer service;
• Computer skills and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Team spirit;
• Availability for rotating shifts (24 hours)
• Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
• Good level of English, spoken and written.

Nice to have:

• Immediate availability to start functions;
• Experience in the context of healthcare;
• Previous experience in working with healthcare and insurance providers.

Job Rewards and Benefits