Customer Service Specialist - Night Shift
Knok, Portugal
Job Description
Learn About Knok
We’re on a mission to lead and humanise the digital transformation of healthcare to everyone, everywhere.
We deliver a fully integrated telemedicine solution, supporting value-based care models and creating one of the most efficient platforms in the digital health market: Panacea.
Panacea by knok has a unique combination of features, such as an AI symptom checker, video consultation with an embedded reading of vital signs and clinical surveys to monitor patients' health and act preventively.
Our solution encompasses a comprehensive platform to support the end-to-end patient flow where over 30 data points are collected on every video consultation. Our medical and scientific teams daily analyse valuable clinical data and work on new solutions to improve patients' quality of life within a sustainable economic model.
We're looking for the team that will help us in our mission to create a world where everyone has timely access to quality healthcare through technology.
If this makes sense, keep reading!
About the role
As a Customer Service Specialist, you will be in the front desk, supporting doctors in their medical appointments and using the platform, answering customer questions and responding to complaints.
What you’ll do
- Booking home consultations, ensuring efficiency
- Handling emails and calls related to home consultations
- Registration and management of appointment requests
- Controlling and monitoring home consultations activity in real-time
- Coordinating with the triage team and doctors
- Passing on feedback to other teams
- Ensuring a positive experience for doctors, customers, and partners
Requirements
- Graduation Degree;
- You have previously worked in customer service;
- Computer skills and good ability to use different tools simultaneously;
- Good communication and argumentation skills;
- Team spirit;
- Availability to work the night shift (00h - 08h);
- Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
- Good level of English, spoken and written.
Nice to have:
- Immediate availability to start functions;
- Experience in the context of healthcare;
- Previous experience in working with healthcare and insurance providers.