Customer Experience Representative
carwow, Portugal

About carwow

We’re on a mission to change the way people buy, sell or use a car by creating the world’s best online car marketplace. Since starting our journey in 2011, we’ve grown to become one of the most trusted comparison sites with over 12 million active users and an ‘excellent’ Trustpilot rating of 4.7.

carwow is backed by some of Europe’s most respected technology, marketplace and automotive investors, with $55 million Series D funding secured in December 2021. Over 400 carwowers from 25 nationalities work with us in the UK, Germany, Spain and Portugal. One of our goals for 2023 is to become a Top 10 European Start-Up to work for.

About the role

Joining our Customer Experience department you will be the first point of contact for our customers coming into the business. Ensuring we offer the best car buying and selling experience, you will measure your success in quickly ascertaining our customers needs and handing across to the appropriate departments. You will be a self-starter who is organised and able to manage your own workload.

Requirements

• You will have experience of working in a contact centre environment, dealing with a high volume of inbound calls, emails and chats
• You will be an effective communicator - one of our company values is Clear which states we strive for clarity and simplicity in all our communication. You are a natural communicator, understanding how to interact with people in different environments
• You are curious, we have an insatiable hunger to stay ahead and achieve our mission, constantly improving our business, our work and ourselves. You are a problem solver, quick thinker and striving to find the best solution
• We aim to Wow users, industry partners, ourselves and each other. You go above and beyond in your work, doing whatever it takes to offer the best experience and service possible. We hold high standards for every interaction someone has with us, connecting emotionally and creating delight
• You have excellent spoken and written English capabilities

Benefits

Remote and hybrid working options

Competitive salary

Equity in the company (share options)

25 days holiday, plus bank holidays and Christmas Eve or an alternative (religious) holiday of your choice

Tech: The latest core technology (Macbook or Surface)

Remote working: You'll receive a ‘home office allowance’ of up to 500/550 to help get set up with everything you need to succeed at home

Remote working: New: ‘work from anywhere for a month each year' policy in place should you wish to use it

Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

Learning and development budget

Social: Company wide collaboration such as bi-weekly product demos, tech lunch’s, coffee with the exec sessions, book clubs, social events

Refer a friend and get paid!

Lunch amp; learns with internal and external speakers

Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

CSR

We are leading the change to Electric vehicles and are conscious of the impact our industry can have on the environment. We’ve already planted over 45,000 trees to date as a thank you to those who leave us a review and are extremely excited about our new partnership with ‘One Tree Planted’, which we hope will increase the number to around 60,000 trees a year.

Job Rewards and Benefits