Customer Success Manager
Paro.io, Portugal
Job Description
Our vision amp; mission: Paro is freeing business professionals from the constraints of traditional employment by empowering them to pursue meaningful work on their own terms. In turn, we are democratizing access to the business solutions that companies need.
What we deliver:
Paro provides flexible finance and accounting solutions to businesses via its network of highly vetted freelance experts. Through our proprietary AI-powered platform, we match clients with the best-fit experts to solve problems and drive growth. Our carefully curated expert community provides a range of financial services to clients, from basic bookkeeping and accounting to highly specialized corporate development and strategic advisory.
The Role:
Paro is seeking to grow its team of world-class Customer Success Managers. They will be responsible for ensuring clients have the business solution they need to grow and succeed. Customer Success Managers are an essential part of our team and will work cross-departmentally to ensure flawless execution on every project, as well as find additional ways to add value to our customers.
Core Responsibilities:
- Develop and maintain relationships with new and existing Paro clients and Paro’s Freelance Experts to improve retention and lifetime value of customers
- Provide consultative support for clients on business value and finance and accounting-based solutions
- Deliver the best-in-class customer experience through proactive outreach, regular health checks and delighting our clients
- Look for opportunities to improve our clients’ finance and accounting processes and follow through by driving increased contract value via additional solutioning opportunities
- Strategize with freelance experts on how to better deliver solutions for clients and help them manage their client portfolio
- Deliver feedback and guidance to our Experts on projects to help them be more successful
- Manage/grow your book of business by utilizing a team of the best freelance talent in the marketplace for your client’s projects
- Collaborate with the Sales team and identify areas to close new opportunities on existing accounts
- Act as intermediary and mediation between client and freelance expert, as needed
Requirements
How You’ll Add Value:
- 5+ years of experience in growth-stage finance, strategic finance, accounting services or management consulting
- Be empathetic: understand the business needs of current and prospective clients
- Be self-motivated and entrepreneurial: use creative approaches to get the job done
- Be a strong communicator (verbal and written)
- Be technically proficient: learn multiple software platforms (especially Salesforce)
- Be solution-driven: excel at solving problems, particularly in team settings
Who you are:
We’re more interested in how you add to our innovative community than formal education or experience. That said, you will shine in this role if you:
Believe that in order to be successful, you need to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro. You value taking smart risks and having your colleague’s backs. You welcome challenges and are rigorous in ensuring all voices are heard. You are open to understanding each other’s experiences and communicating effectively together. At Paro we work hard, but we also want every employee to enjoy the journey. You work collaboratively, do the right thing, never settle and put your best work into everything you do.
More about Paro:
Join us as we shape the future of finance work. A mass migration to a workforce without boundaries is already underway, with many leading analysts predicting that 50% of the workforce will be freelancing by 2025. We recently raised a $25M Series B funding round led by Madrona Venture Group, with participation from existing investors Revolution Ventures, Sierra Ventures and KGC Capital, so we are ready and excited to invest in even greater growth as we disrupt the $500+bn antiquated finance and accounting industry!
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.