Rider Operations Support - Lisbon
Getir, Portugal

We’re Getir, the pioneers of super-fast delivery. Close your eyes and imagine sandwiches, shampoo, snacks, and paper towels delivered in an average of 10 minutes throughout the streets of Lisbon. Each product in each delivery creates a unique micro-experience. How we choose these micro-experiences, and how we adapt that to our business model, is an integral part of Getir. At Getir, it is not just our users, but also our employees, our team members, who have unique and challenging experiences that bring out the best of themselves. In that light, we’re looking for more hands in our Rider Operations team to join us on this adventure.

We are seeking an enthusiastic and motivated Rider Operations Support to join our growing team who will be comfortable in a start-up environment, and playing a part in the safety of the team. You will be working closely alongside the local Operations and central Safety teams. This person will be integral to growing our fleet, ensuring their safety, and that the couriers are in a healthy environment.

• Creating procedures, policies and standards related to fleet management including safety, emergency response, maintenance of the scooters
• Developing and building procedures, policies and standards related to couriers and management of their department - daily safety checklists, onboarding process, the training processes
• Management of the wellbeing of the couriers - ensuring that their needs related to work are met - correct and clean uniform is distributed before the start date; training is completed - online and on the field; and that tools to do the job are delivered (e.g. phone holders)
• Creating purchase plans for the new openings and current sites if necessary
• Liaising with legal team and Operations to ensure that safety standards are met and the relevant amount of couriers is placed at each site

Requirements

• Previous knowledge of inventory management and the sales process is desirable, but not essential.
• Previous experience in managing fleet accident logs and insurance-related processes.
• An eye for detail as you have to take on multiple projects
• A flexible approach and a team player with a positive can-do-no-nonsense approach
• A motivation to work hard and get the most out of our training
• Willingness to Learn - You don't need field experience to be successful
• Friendliness, flexibility, reliability, honesty and enthusiasm

Benefits

• A once in a career opportunity to work with one of the fastest-growing mobile-commerce businesses in Europe on our start-up journey in Lisbon.
• The rare chance to work in a vibrant and energizing start-up culture with flat hierarchies and develop your commercial skills for the digital future of retail.
• The best tools to do your job MacBook provided.
• Employee discount.
• Competitive remuneration package.
• Versatile development opportunities.
• Open, respectful and fun company culture.
• Have a real impact on the company’s growth and evolution.
• Work with people who love what they do every day.

Job Rewards and Benefits