Senior Account Manager

Senior Account Manager
Everbridge, Portugal

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 20, 2021
Last Date
Mar 20, 2021
Location(s)

Job Description

Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions are currently seeking anexperienced and customer-focused Senior Account Manager to take ownership of retaining and growing existing accounts. This role will be based in Stockholm, Sweden
The role is essential for the success of Everbridge’s accounts and is held accountable for the customer’s satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. The Senior Account Manager will proactively manage the account, over the phone and in person. This is a sales position with renewal and growth targets.What you'll bring:
  • Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
  • Identify, develop, and close growth opportunities within organizations for additional products or services to expand and entrench our position with each customer.
  • Effectively expand customer utilization of the products and services via professional services.
  • Maintain awareness of the customer environment and promote alternative products or services as solutions.
  • Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
  • Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
  • Proactively schedule regular account reviews with customers.
  • Share best practices and help maximize value of our products and services to the customer.
  • Become a recognized expert in the assigned vertical focused customer base.
  • Maintain subject matter expertise in Everbridge products.
  • Represent understanding of customers' businesses (strategy and operations).
  • Consistently and effectively use CRM (Salesforce.com).
  • Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.
What you'll do:
  • Education: Bachelor's Degree in Business, Economics, Finance or equivalent experience.
  • 5+ years of sales experience with SaaS or hosted software to commercial accounts.
  • 5+ years of selling into larger commercial accounts.
  • Fluency in Swedish, both verbal and written (must have)
  • Proven, measurable, and successful experience in growing revenue within existing accounts.
  • Background or training in a consultative/Solution Sales process.
  • A verifiable history of meeting and exceeding sales quotas
  • Excellent verbal and written interpersonal, presentation and communication skills.
  • Ability to develop and manage a high volume of opportunities.
  • Strong analytical, negotiation and creative problem-solving skills.
  • Experience using Salesforce is a plus.


Bridger Culture:
At Everbridge, we have a mission that mattersto keep people safe and businesses runningduring critical events. Our Bridgers join Everbridge to make a positive impacton the world through their work. The core of our company culture is built around making a difference. Our people are dedicated to solving problems during difficult times and challenging situations as our software was built to save lives.We are a rapidly growing organization transforming the field of critical event management and need passionate, committed and determined individuals to help us carry out our mission. Our environment is dynamic, and our culture is constantly evolving and expanding in order to provide the best employee experience.Click hereto learn more about what we do. Passionate about our mission? Want to #BeTheBridge? Apply to be a part of our team today!Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Specification

Job Rewards and Benefits

Everbridge

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