Polish Speaker Customer Service Representative for the Tourism sector
speakit, Portugal

Are you looking for a new job opportunity abroad in one of the best capitals in Europe?

Our international client is looking for Polish speakers to join their team in Sunny Lisbon! This is to work for a very well-known national airline company providing support for the Polish market.

Responsibilities:

• Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone and e-mail, in Polish.
• Resolving all doubts and situations of customers, providing all necessary assistance related to the Products and Services
• Assisting in any inquiries/issues related to the frequent flyer program
• Carry out customer processes treatment follow-up, resulting from questions raised by them, including informative contacts to the client about the treatment given to the process
• Use and register in the computer all contacts received and made with and by Customers
• Handle offline tasks, such as forms, emails, tickets and other tasks
• Maintain productivity levels that meet or exceed departmental goals
• Escalate critical customer well-being issues as well as any issue beyond the scope.

Requirements

• Excellent communication skills
• Native level of Polish, fluent level of English.
• Previous experience in Customer Service.
• Ability to work under pressure.
• Good team player.
• Ability to meet deadlines.

Benefits

• Refund of the initial flight ticket after 6 months
• Accommodation provided by the company in shared apartment (bedroom for yourself).
• Expenses paid by the company (water, electricity, internet and cleaning services).
• Private health insurance.
• Social activities
• Opportunities of career progression
• Multicultural work environment.
• Working model: On-site

Job Rewards and Benefits