Who we Are:
Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
We are looking for Social Media Moderators to help us moderate Hindi content on behalf of an exciting brand!
Have you ever fancied working in the social media industry but didn't know where to start?
Have you ever wanted to work in the gaming industry?
Are you native Hindi with an excellent understanding in the English language?
Our Social Media Moderators protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.
Sound of interest? We’d love to talk to you about this position!
What You’ll Do
As a Social Media Moderator, you will provide online moderation services to our clients. In this role, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You'll be reviewing strong graphic images, and written content that violates the guidelines of the community.
Working Hours
Ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours.
With this particular work, we are looking for someone to work one to two hours per week and you must be willing to work across both weekend days. To add, you would be working with one other team member which means that together you will cover all project hours covering each other on days off, holiday and sickness so flexibility is essential.
Requirements
Excellent Hindi level: As you’ll be posting messages in social media, it’s a must to have superb writing skills.
Background experience: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.
Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
A confidence with digital technology: you know the latest trends in social media like the back of your hand.
A self-motivated social media expert who is comfortable working remotely.
IT Policy
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
Please Note: It is essential to have all IT requirements to qualify for the process and IT policy
The Hiring Process
The hiring process for this position will be made up of the following stages:
Online Assessment
Interview with a Talent Acquisition Specialist
The Social Element Values
Work according to the company values
Do it Well
Be One Team
Do the Right Thing
Keep Pioneering
Make Them Smile