Customer Care Specialist
YourHero/Douleutaras, Portugal

If you are passionate about customer experience and your mid name is customer passion we would definitely want to talk with you.

YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700.000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems.

Our goal is to be the definitive services company - the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than 100m for our 5000+ professionals, possess an NPS of 70+, collected 100.000+ customer reviews, are one of the international leaders in our space and are supported by top-tier European investors.

And we’re just getting started.

The scale of the opportunity ahead of us is immense. The global services market is valued at 6 Trillion, yet less than 5% of that is online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - and it’s clear that our journey in the services sector has only just begun.

In 2020 our international journey began. From 2021 onwards, we are launching new cities in new countries, every year. Join us in this incredible journey and be a major part in disrupting the 6 Trillion services market and becoming the global leader under our international brand name YourHero.

We are here to change the future of Home Services and we have the team to back this up! Find out more about us here!

Impact:You'll have a direct impact on our growth trajectory, contributing to our mission of creating an ecosystem of growing entrepreneurs, bringing them closer to the greatest version of their professional potential.

Collaborative Environment:Be part of a close-knit team that values teamwork and open amp; honest communication.

Professional Growth:We're committed to helping our employees learn, grow, and excel in their careers through continuous internal career growth opportunities. In other words, don’t expect to be doing the same job for too long!

Innovative Solutions:Represent cutting-edge services that are reshaping the industry landscape.

Attractive Compensation:Enjoy a competitive salary, bonus structure, and benefits package.

We are in search of a passionate and committed Customer Care Specialist to enhance the consumer experience in Portugal. Fluency in both spoken and written Portuguese at a native level is essential. Additionally, a high level of proficiency in English, both oral and written, is crucial for effective communication and collaboration with our international colleagues.

Customer Care Specialist responsibilities include resolving customer queries, recommending solutions, and guiding our customers through features and functionalities.

To be the best Customer Care Specialist you should be genuinely excited to help customers. You should be patient, empathetic, and have the ability to put yourself in customers’ shoes. Your goal should be to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction through every medium (phone, chat, email etc.)

Our team is constantly growing and so is our vision and our goals. If you meet the criteria of the role send us your application and become a member of a young group with innovative ideas and international ambitions.

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Monitor customer complaints on social media and reach out to provide assistance
• Gather customer feedback that will help us improve our Product and our Customer Experience

Requirements

• Highly qualified in verbal and written communication
• Native proficiency in Portuguese
• Excellent command of the English language both verbal and writing
• Familiarity with computers and fast typing
• Multitasking abilities
• Organisational skills
• Team player
• Strong interest in continuous development
• Strong ambition and I can do better attitude
• Orientation in customer service and strengthening its relationship with the company

Nice to Have

• Experience in a similar position
• Experience in travel industr

Job Rewards and Benefits