Norwegian speaking Customer Support Agent
speakit, Portugal

We are looking for a motivated Service Desk Analyst to integrate a project for one of our clients.

What you'll do:

• Provide initial support and attempt to resolve incidents at the first point of contact, leveraging
• knowledge bases, standard operating procedures, and troubleshooting techniques;
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate
• incident resolution;
• Provide information, advice, and assistance to customers regarding standard services and
• service catalog offerings.
• Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per
• defined priorities.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem
• management process.

Requirements

• Fluent in Norwegian
• Technical skills in MS Windows OS (Server and Client)

Benefits

• Private medical care
• Offices in great locations
• Participation in international projects
• Integration in a multinational company
• Career Evolution

Job Rewards and Benefits