German Speaking Customer Support - Lisbon, Portugal

German Speaking Customer Support - Lisbon, Portugal
speakit, Portugal

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Certification
Total Vacancies
1 Job
Posted on
Sep 12, 2023
Last Date
Oct 12, 2023
Location(s)

Job Description

Become part of one of the most successful companies today! Our client is looking for customer support experts in order to provide high quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market!

Responsibilities:

  • Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat;
  • Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email);
  • Supporting the customer after independently purchasing services from Facebook, as well on Instagram and WhatsApp;
  • Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs);
  • Processing payment and billing issues;
  • Independent and proactive solution finding using the constantly available knowledge base;
  • Requirements

    • Native level of German
    • Fluent level of English.
    • Ideally previous experience within the Customer Support field.
    • Quick learner
    • Independent
    • Able to work under pressure.
    • Excellent communication skills
    • Problem solver

    Benefits

    • Refund of the initial flight ticket to relocate to Portugal.
    • Two yearly complementary flight tickets to go to your home country.
    • Option of providing the full accommodation. Private room in a shared apartment.
    • Expenses paid by the company: water, electricity, Internet and cleaning services once per week.
    • Possibility of working from home if good performance.
    • Career development, opportunities to grow within the company.
    • Multicultural environment.
    • Free social activities provided by the company.
    • Cafeteria with special prices (meal for 2.50 euros).

    Job Specification

    Job Rewards and Benefits

    speakit

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